Returns, Refunds & Cancellation Policy

Best Container Solutions (Pty) Ltd
Website: https://bestcontainersolutions.co.za
Email: sales@bestcontainersolutions.co.za
Phone/WhatsApp: +27 73 860 6451

At Best Container Solutions (Pty) Ltd, we strive to provide high-quality shipping containers, modular homes, prefab buildings, cabin containers, and container conversions. Please read our Returns, Refunds & Cancellation Policy carefully before placing your order.

1. Order Cancellation

Orders for standard stock products may be cancelled within 24 hours of order confirmation, provided processing or dispatch has not commenced.

A 5% administration and banking fee will be deducted from approved cancellations.

Orders that have already been dispatched cannot be cancelled.

2. Custom-Made Products

The following products are manufactured or modified according to customer specifications and cannot be cancelled, returned or refunded once production has commenced:

• Modular Homes

• Prefabricated Buildings

• Cabin Containers

• Container Homes

• Container Offices

• Container Shops

• Accommodation Units

• Refrigerated Container Conversions

• Ablution Containers

• Site Offices

• Any Custom Container Conversion

• Any specially ordered products

Because these products are built specifically for each customer, they are exempt from standard return rights unless there is a manufacturing defect.

3. Standard Shipping Containers – 30-Day Return Policy

New and used standard shipping containers may be eligible for return within 30 days from the date of delivery, provided that:

• The return request is submitted within 30 days of delivery.

• The container has not been modified.

• The container remains in substantially the same condition as delivered, allowing for reasonable inspection.

• The customer arranges and pays for return transport unless otherwise agreed in writing.

• The container passes our inspection upon return.

• Proof of purchase or the relevant order documentation is provided.

Approved refunds will exclude delivery, collection, return transport and applicable administration costs.

4. Damaged, Incorrect or Faulty Products

If you receive a product that is damaged, defective or incorrect, please notify us as soon as reasonably possible after delivery.

Please email:

sales@bestcontainersolutions.co.za

and include:

• Your order or quotation number

• Clear photographs of the issue

• A description of the problem

Once inspected and verified, we will, at our discretion and subject to applicable consumer rights:

• Repair the product;

• Replace the product; or

• Issue a refund where appropriate.

5. Return Requirements

Where returns are accepted, products must:

• Be unused where applicable;

• Remain in their original condition;

• Not have been modified by the customer;

• Be accompanied by proof of purchase; and

• Have prior written return authorization from Best Container Solutions.

Returns without prior written authorization will not be accepted.

6. Refund Processing

Once the returned product has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 7–14 business days.

Please note:

• Delivery charges are non-refundable.

• Return and collection costs may be deducted from the refund where applicable.

• A 5% administration and banking fee may apply where applicable.

• Refunds are only processed after inspection and approval.

7. Delivery Damage

Customers are requested to inspect all products immediately upon delivery.

Any visible damage should be reported as soon as reasonably possible, together with supporting photographs.

Failure to report damage promptly may affect our ability to investigate and resolve the claim.

8. Manufacturing Warranty

Best Container Solutions warrants that newly manufactured products are free from manufacturing defects under normal use.

This warranty does not cover:

• Normal wear and tear

• Rust resulting from lack of maintenance

• Customer modifications

• Misuse

• Accidental damage

• Fire, flooding or natural disasters

Warranty periods vary depending on the product supplied.

9. Order Delays

Delivery dates provided are estimates.

Should unexpected delays occur, our team will keep customers informed throughout the process.

If a significant delay occurs due to circumstances within our control, suitable arrangements will be discussed with the customer.

10. Consumer Rights

Nothing contained in this policy limits any rights available to consumers under the Consumer Protection Act, 2008 (South Africa) where applicable.

Contact Information

Best Container Solutions (Pty) Ltd

27 Range Road
Blackheath
Cape Town, 7581
South Africa

Phone: +27 73 860 6451
WhatsApp: +27 73 860 6451
Email: sales@bestcontainersolutions.co.za
Website: https://bestcontainersolutions.co.za

This policy applies to purchases made through Best Container Solutions (Pty) Ltd and provides information regarding cancellations, returns, refunds, warranties, and customer rights.