Returns, Refunds & Cancellation Policy

Best Container Solutions (Pty) Ltd
Website: https://bestcontainersolutions.co.za
Email: sales@bestcontainersolutions.co.za
Phone/WhatsApp: +27 73 860 6451

Returns & Refunds Policy

At Best Container Solutions (Pty) Ltd, we strive to provide high-quality shipping containers, modular homes, prefab buildings, cabin containers, and container conversions. Please read our Returns, Refunds & Cancellation Policy carefully before placing your order.

1. Order Cancellation

Orders for standard stock products may be cancelled within 24 hours of order confirmation, provided processing or dispatch has not commenced.

A 5% administration and banking fee will be deducted from approved cancellations.

Orders that have already been dispatched cannot be cancelled.

2. Custom-Made Products

The following products are manufactured or modified according to customer specifications and cannot be cancelled, returned or refunded once production has commenced:

• Modular Homes

• Prefabricated Buildings

• Cabin Containers

• Container Homes

• Container Offices

• Container Shops

• Accommodation Units

• Refrigerated Container Conversions

• Ablution Containers

• Site Offices

• Any Custom Container Conversion

• Any specially ordered products

Because these products are built specifically for each customer, they are exempt from standard return rights unless there is a manufacturing defect.

3. Standard Shipping Containers

New and used standard shipping containers may be eligible for return provided that:

• The return request is submitted within 7 days of delivery.

• The container has not been modified.

• The container remains in the same condition as delivered.

• The customer arranges return transport unless otherwise agreed.

• The container passes our inspection upon return.

Approved refunds will exclude delivery, collection and applicable administration costs.

4. Damaged, Incorrect or Faulty Products

If you receive a product that is damaged, defective or incorrect, please notify us within 24 hours of delivery.

Please email:

sales@bestcontainersolutions.co.za

and include:

• Your order or quotation number

• Clear photographs of the issue

• A description of the problem

Once inspected and verified, we will, at our discretion:

• Repair the product;

• Replace the product; or

• Issue a refund where appropriate.

5. Return Requirements

Where returns are accepted, products must:

• Be unused (where applicable)

• Remain in their original condition

• Not have been modified by the customer

• Be accompanied by proof of purchase

Returns without prior written authorization will not be accepted.

6. Refund Processing

Once the returned product has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 7–14 business days.

Please note:

• Delivery charges are non-refundable.

• A 5% administration and banking fee may apply where applicable.

• Refunds are only processed after inspection and approval.

7. Delivery Damage

Customers are requested to inspect all products immediately upon delivery.

Any damage must be reported within 24 hours together with supporting photographs.

Failure to report damage within this period may affect any claim.

8. Manufacturing Warranty

Best Container Solutions warrants that newly manufactured products are free from manufacturing defects under normal use.

This warranty does not cover:

• Normal wear and tear

• Rust resulting from lack of maintenance

• Customer modifications

• Misuse

• Accidental damage

• Fire, flooding or natural disasters

Warranty periods vary depending on the product supplied.

9. Order Delays

Delivery dates provided are estimates.

Should unexpected delays occur, our team will keep customers informed throughout the process.

If a significant delay occurs due to circumstances within our control, suitable arrangements will be discussed with the customer.

10. Consumer Rights

Nothing contained in this policy limits any rights available to consumers under the Consumer Protection Act, 2008 (South Africa) where applicable.

Contact Information

Best Container Solutions (Pty) Ltd

27 Range Road
Blackheath
Cape Town, 7581
South Africa

📞 Phone: +27 73 860 6451

💬 WhatsApp: +27 73 860 6451

📧 Email: sales@bestcontainersolutions.co.za

🌐 Website: https://bestcontainersolutions.co.za

This policy applies to all purchases made through Best Container Solutions (Pty) Ltd and is designed to provide clear information regarding cancellations, returns, refunds, warranties, and customer rights.