Container Parts & Accessories Returns, Refunds & Cancellations Policy

BEST CONTAINER SOLUTIONS (PTY) LTD
Website: bestcontainersolutions.co.za
Email: info@bestcontainersolutions.co.za
Phone: +27 71 093 2986

Order Cancellation or Modification – BEST CONTAINER SOLUTIONS (PTY) LTD

If you need to cancel or modify your order, please contact us within 6 hours of placing it. After this period, your order may have already entered the preparation stage for dispatch, and we may not be able to make changes.

Please note that a 5% bank processing and handling fee will apply to any cancellations.

Damaged or Incorrect Items

We’re sorry for any inconvenience caused. If you receive a damaged, faulty, or incorrect item, please email us at info@bestcontainersolutions.co.za with clear photos or video of the issue.

Once verified, we’ll arrange a replacement or offer a credit towards your next order.

Please note that we cannot accept returns for items that are not defective but simply don’t meet expectations.

Returns & Refunds – Requirements

To request a return or exchange, email info@bestcontainersolutions.co.za with:

• Your order number

• Images or video showing the issue

Items must meet the following conditions to be eligible for return:

• Unused, undamaged, and in original condition

• Returned in original packaging with all labels

• Returned within 45 days of receipt

Returns without prior authorization will not be accepted.

Return Shipping

Please return items using a tracked service. We cannot accept responsibility for untracked returns.

You’ll be responsible for return shipping if:

• You ordered the incorrect item or size

• The item is no longer wanted (must notify us within 7 days of receipt)

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, refunds will be processed to your original payment method within 7 days.

Please note:

• Original shipping costs are non-refundable

• A 5% bank handling fee will be deducted per refunded item

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• PPE items

• Custom-fabricated or personalized parts

• Clearance or final sale items

Order Delays

If your order hasn’t arrived within 30 days of dispatch, please contact us at info@bestcontainersolutions.co.za.

We will either send a replacement or issue a full refund.

Contact Us

BEST CONTAINER SOLUTIONS (PTY) LTD
Website: bestcontainersolutions.co.za
Email: info@bestcontainersolutions.co.za
Phone: +27 71 093 2986